Once you have lodged an Australian partner visa, the wait is not passive. You have to keep the file alive. The April 2026 update from Home Affairs made passive waiting the most common cause of preventable refusal.
One-chance information requests: When the Department asks for more information, you get a single opportunity to respond. Miss the deadline and they can decide on what is already on file.
Keep building your relationship evidence during the wait: Stale files are a leading cause of delay, especially at the permanent stage. For the cadence and per-pillar checklist, see our companion post on partner visa evidence cadence.
ImmiAccount is the only channel that works: Emails to the Partner mailbox will not be actioned quickly. Keep your contact details current and your uploads correctly categorised.
The permanent stage does not auto-trigger: At the two-year mark, you (or your representative) must commence the Permanent Partner Visa Assessment in ImmiAccount. The Department will not chase you.
Police certificates work differently at the permanent stage: A new overseas certificate is required if you have spent 12 cumulative months in any country in the last 10 years, or 12 cumulative months in a country since your temporary partner visa was granted.
If you have already lodged a partner visa, you probably remember the relief of hitting submit. The forms were endless, the evidence took months to compile, and you finally have a Bridging Visa A or a confirmation email and a long wait ahead.
Then the silence sets in. Months pass. Friends ask if you have heard anything. ImmiAccount looks identical every time you log in. And it starts to feel like the file is sitting on a shelf somewhere.
It is not. It is moving slowly through a queue, and what you do during the wait genuinely affects how it ends. The Department of Home Affairs published its Partner Processing Newsletter, April 2026 Edition for migration agents and lawyers, and the message between the lines is clear: applicants who treat lodgement as the finish line are getting refused or delayed for preventable reasons. The rules just got tighter, and this post translates the agent-facing guidance into what it means for you.
What changed for partner visa applicants in April 2026?
The April 2026 update raises the bar for what the Department expects from you while it processes your file. The biggest change: when the Department asks for more information, you now get one chance to answer. There are no routine reminders. Once a deadline passes, they can decide on whatever is already on file.
Beyond that, the newsletter signals tighter expectations across the board. Internal review found that too many partner files were thin at lodgement, with relationship evidence that did not show the relationship was current and ongoing. Police certificates and medicals were arriving expired. Documents were uploaded to wrong categories. Eligible applicants were missing the two-year permanent stage entirely because they did not know they had to trigger it themselves.
None of this is brand new policy. What is new is that the Department is being explicit about it, which means case officers will increasingly act on it. The good news: when an immigration department tells you exactly what they want, that is information you can use.
Source: Department of Home Affairs, Partner Processing Newsletter, April 2026 Edition.
How does the one-chance information request rule work?
A Request for Information (RFI) gives you one deadline to respond, usually 28 days. Once that deadline passes, the Department can decide your application on whatever is already on file. The RFI arrives as an ImmiAccount notification and an email. Miss it, and you often get a refusal rather than a second reminder.
This is the most consequential change in the April 2026 update. Previously, case officers sometimes issued follow-up reminders or accepted late responses informally. The newsletter is explicit that this is no longer the practice. In the Department's own words, "follow-up requests will not routinely be issued" and "a decision may be made on the information available" once the timeframe ends.
What does an RFI look like in ImmiAccount?
A Request for Information arrives as a notification in ImmiAccount and an email to the address on file. It will specify what the case officer needs (often missing evidence, a clarification, an updated police certificate, or a response to a concern about your relationship), and it will give you a deadline. Deadlines are typically 28 days but can be shorter or longer depending on what is being asked.
How do I ask for an extension on an RFI?
You can request an extension, but you must do it within the original timeframe and you must explain why. A request submitted after the deadline has passed is a request to undo a decision that may already have been made.
In practice this means: the moment an RFI lands, decide whether you can meet the deadline. If you cannot (because you are waiting on a medical, a police certificate from overseas, or specialist documentation), submit a written extension request through ImmiAccount immediately, with concrete reasons and an estimated date you can comply.
Why does labelling and categorising my uploads matter?
The newsletter calls this out directly. When you respond to an RFI, the case officer needs to find your evidence quickly. If you upload your updated bank statements as "Other document" with a filename like Scan_2026_04_27.pdf, there is a real chance the case officer will not see it before they make a decision.
Use descriptive file names. Pick the correct ImmiAccount category. If the RFI asks for a police certificate, upload it under "Police clearance," not "Character documents" or "Other." This sounds pedantic. It changes outcomes.
Why should I avoid double-channelling responses?
If you submit a response through ImmiAccount, do not also email it to the Partner mailbox. The newsletter explicitly says emails to that mailbox will not be actioned quickly, and double-channelling creates duplicate records that slow the file down. Pick one channel (ImmiAccount), and use it.
How do I keep my relationship evidence current during the wait?
Keep adding relationship evidence every few months while your application sits in the queue, and upload it straight to ImmiAccount under the right category. Partner visa processing can take well over a year. A file that looked strong at lodgement but has no new evidence two years later will draw extra scrutiny. That matters most at the permanent stage, where the case officer needs to see that the relationship is still going.
We cover how often to refresh, the per-pillar checklist for each cycle, and the common refresh mistakes in our companion post on partner visa evidence cadence. You do not need a case officer's permission to add evidence to your own file.
How do I trigger the permanent stage at the two-year mark?
You trigger the permanent stage yourself. Log in to ImmiAccount and start the Permanent Partner Visa Assessment form. The Department does not check your permanent eligibility on its own. If you applied for the partner visa two or more years ago and have not yet been granted the permanent stage (801 onshore or 100 offshore), you may be eligible. But the file will not move until you (or your representative) start the form.
This is one of the most common reasons partner files stall. The two-year point passes, the applicant assumes the Department will simply assess them when they get to it, and the file sits idle because no one has signalled that the assessment is ready to proceed.
What "submitting updated information" means in practice:
Log in to ImmiAccount, find your partner visa application, and locate the Permanent Partner Visa Assessment form.
Provide updated relationship evidence covering the period since the temporary visa was granted (or since lodgement if you applied as a combined 820/801 or 309/100).
Update any changes in identity documents, addresses, sponsor details, or family composition (new children, for example).
Upload current police certificates if you meet the 12-month rule explained below.
Confirm health requirements if asked.
A note on contact details: the Department will sometimes send eligibility notifications by email when the two-year mark approaches. If your email address has changed since lodgement and you have not updated ImmiAccount, you will not get the notification, and you will not know to start the assessment. Update your contact details as soon as anything changes, and check ImmiAccount monthly during the wait.
When do I need an overseas police certificate at the permanent stage?
You need a new overseas police certificate at the permanent stage in two cases. The first: you have spent 12 or more cumulative months in the last 10 years in a country you have not yet cleared. The second: you have spent 12 or more cumulative months in any country since your temporary partner visa (820 or 309) was granted. The rules differ from the temporary stage, and the April 2026 newsletter draws the line clearly.
Cumulative, not consecutive. If you have made several long visits home over the years, those add up. A 4-month trip, a 5-month trip, and a 4-month trip in the same country across the past decade triggers the requirement.
The 10-year window is fresh, not from your temporary grant. It is rolling.
The two-month re-visiting threshold is temporary-stage only. The April 2026 newsletter has one rule that does not carry across to the permanent stage: the two-month rule for revisiting a country you have already cleared. At the temporary stage (820 or 309), you need a fresh certificate if you have spent more than two cumulative months back in a country you already have a clearance for. At the permanent stage that re-visiting threshold rises to twelve months. The trigger is how much time you have spent back in a country since the certificate was issued, not how long the certificate has been sitting on the file.
Character concerns can trigger a fresh certificate regardless of time. If the Department has any character-related question about you, they can request a new certificate even if you would not otherwise meet the time threshold.
Tern Tip
At the temporary stage, we recommend not chasing a fresh police certificate every time you cross the two-month re-visiting threshold. Wait for the Department to request one via an RFI if they want it. Police certificates cost money, take weeks or months to obtain, and a fresh one only stays valid for twelve months anyway. Have the issuing country's police contact details ready so you can act quickly when an RFI lands.
A common gotcha: the gap between your temporary grant and the permanent assessment can be two to three years, and many applicants make extended trips home during that time, especially after travel restrictions eased. Add up the months. If you are over twelve cumulative months in any single country since the temporary grant, organise a fresh police certificate from that country before you start the permanent assessment. Overseas police certificates can take months to obtain, and an expired or missing one is a textbook reason for an RFI.
For the AFP side and what your sponsor needs to provide, see our guide to the partner visa sponsor's role.
How do I maintain ImmiAccount discipline during processing?
Good ImmiAccount discipline comes down to a few habits: keep your contact details current, name files clearly, file uploads in the right category, keep your evidence in date order, and report changes as soon as they happen. The April 2026 newsletter is clear that ImmiAccount is the contact channel that works, and that emails to the Partner mailbox will not be dealt with quickly. If you want a case officer to see something, it goes through ImmiAccount.
A short discipline checklist that prevents most preventable delays:
Keep contact details current. Email, phone, and postal address. If you move, update ImmiAccount that week, not at the next milestone.
Use descriptive file names. Joint_lease_2026_03_to_2027_03.pdf beats lease.pdf.
Categorise uploads correctly. Put police certificates under police, medicals under health, financial evidence under financial. Wrong categories get missed.
Organise chronologically. When you refresh evidence, name files in a way that makes the timeline obvious. The case officer is reading the story of your relationship; help them follow it.
Check ImmiAccount regularly. At minimum monthly. RFIs do not always trigger a clear email; sometimes the in-app notification is the only signal.
Notify the Department of relationship changes. Marriage after lodgement, new child, separation, address change. These all need to be reported through ImmiAccount as soon as they happen.
The Partner Processing Enquiry Form is the appropriate fallback when ImmiAccount cannot be used (for example, if you cannot upload to a particular field because the system will not accept it, or you need to query something that does not fit any standard form). It is not a replacement for ImmiAccount and it should not be used to chase status updates.
What are the most common reasons partner applications stall?
The newsletter names seven recurring causes of partner-visa delay. In plain language, they are:
The applicant became eligible for the permanent stage and never commenced the assessment form.
An RFI was issued and the response missed the deadline (or never arrived).
Relationship evidence at lodgement looked thin or did not show the relationship was current.
Police certificates or medicals expired before a decision was made.
Documents were uploaded to the wrong ImmiAccount category and were not found.
Sponsor information was missing or incomplete (sponsor identity documents, address history, character details).
The relationship circumstances changed and the Department was not notified.
Notice how many of these are administrative rather than substantive. The relationship is real, the people are real, but the file does not reflect that because something procedural got missed. This is good news. Procedural problems are fixable.
If you can run through this list and answer "no" to all seven, your application is in much better shape than the Department's average partner file.
How does Tern fit into post-lodgement management?
Every partner application through Tern's partner visa service gets lawyer review before lodgement, calibrated to the issues the Department actually flags. That part is the same on every tier. After lodgement is where the tiers diverge, and the difference is real enough that it is worth being plain about.
On the lower tiers, we hand the ImmiAccount over to you at lodgement and you run it from there. We still nudge you at the right intervals to refresh financial, household and social evidence, so the stale-file pattern that catches so many permanent-stage applications is much less likely to catch yours. On the top tier, we keep the ImmiAccount. You do not log in or upload anything. We monitor for RFIs, handle change-of-circumstance notifications, and refresh evidence directly until the temporary visa is decided. Stage 2, the permanent assessment at the two-year mark, is not currently part of any tier. If your situation is more complex than our model fits, we will tell you upfront and point you to a fully-managed lawyer engagement instead.
Frequently asked questions
The bottom line
Lodgement is not the finish line. It is the start of a phase that can last well over a year, and the April 2026 update is the Department's clearest statement yet that it expects active engagement from applicants during that wait.
The good news is that the new rules are clarifying, not arbitrary. One-chance information requests, evidence refreshes, ImmiAccount discipline, the two-year trigger, the police-certificate thresholds: every one of these is something you can plan for and execute on. None of it requires you to change anything about your relationship. It just requires you to keep your file alive while the queue moves.
For published processing-time ranges, see our guide to current Australian visa processing times. For the underlying evidence framework, see the ultimate guide to the partner visa. And if you want help managing your file through the wait, Tern's partner visa service covers the post-lodgement phase, not just the application itself.
